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Phase 1

Phase 1

Excellent Management

Step 1 - Leadership


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Step 2 - Culture


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Step 4 - Team Building

Step 5 - Problems Solving


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Step 6 - Continuous Improvement

Step 7 - Performance Measures



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Phase 2



Phase 2

Storms of Chaos


Step 1 - Waves

Forecasting Trends


Step 2 - Lightning

Managing Risks

Step 3 - Buoyancy

Building Relationships

Step 4 - The Storm

Winning Competition


Step 5 - The Ship

Leading Your Ship


Phase 3



Phase 3

Drivers of Change


Step 1 - External Environment

Step 2 - Building People

Human Resources

Step 3 - Organizational Structure

Step 4 - Internal Environment

Step 5 - Systems Thinking


Employee Retention

Future Organization

Phase 4



Phase 4

Systems Loops


Open System


Phase 5



Phase 3

3 Phases of Change


Step 1 - Before the Change

Step 2 - During the Change

Step 3 - After the Change





Writing Tips of the Week or “The Blind Leading the Blind” 

Here is what to expect when I grade the papers.

  • The shorter the paper the better but hit all the points.  Put some meat in the report from the readings/class materials.
  • You cannot learn everything you need to know from class.  It also takes your research.  You should have several citations of well researched material in your paper.  Do not copy...use your own words and apply it to your subject.
  • Send the paper to me by email 
  • The papers are due by midnight the day of class.  I subtract 10 points a week for late papers (for the last paper 10 points a day).
  • Name the file something like this "TNU 4430 HW Assignment Your Name," (i.e., TNU 4430 HW1 Stevens) so I can track them (-10 points for wrong file name)
  • Provide a Cover letter (-10 Point for no cover letter) 
  • You may use graphs and pictures to make your points (no more than 50% of the space).
  • Do not use Passive Voice (-10 point for excessive passive voice)
  • Do not use 1st Person in the report (just the cover letter).
  • -10 point for any misspelling or major grammatical error.

Here’s a tip…In MS Word go to “Tools” in the menu bar.  Then select “options” and find the spelling and grammar tab.  Look at all of the style and grammar checks and select the most formal options.  This will help you check your papers.  You may have to reset your spell checker to find all of the suggestions (the second time you check your paper).  When I grade I use the software to check what it will and then I read the document. If you do the same.  You will find mistakes before I do and get a better grade.  


Semicolon Use 

  1. Use a semicolon between two main clauses not joined by a coordination conjunction (and, but, or…). 
  2. Use a semicolon between main clauses related by however, for example, and so on. 
  3. Use semicolons between main clauses or series items containing commas.


General Stuff

  1. “The Punctuation goes inside the quotation marks.” 
  2. If you can cut a word out without making the sentence harder to read, do so. 
  3. Watch the Clichés and Jargon. 
  4. Use two spaces between sentences. Some people prefer to put one space between sentences.  It is OK to do so.
  5. Make the document look good too. 
  6. Don’t Do not use shorten hyphenated words. 
  7. Avoid first person in the report…use it in the cover letter only.


Try to read this.

I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg The phaonmneal pweor of the hmuan mnid Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer inwaht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit a porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Amzanig huh? yaeh and I awlyas thought slpeling was ipmorantt.

From an email.  


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from the

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Craig A. Stevens


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and Materials



Geronimo Stone,

His Music, His Love, and  the Mobile of Excellent Management.




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7 Attributes of Excellent Management Workshop



Geronimo Stone,

Vol 2,

The Storms of Chaos



"...and another thing!"  


Need Help Staying Awake During Work or Classes?




Because of Popular Demand

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Innovative Resources and Systems, a Service Disabled Veteran Owned Small Business. 


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George Washington, Farewell Address, September 19, 1796