Your Online Center of  Excellence For Mastering Change in the 21st Century


Coming soon

Participate in a wiki site on

"Change Management and Systems"

Home ] Phase 1 - Excellent Management ] PM Support ] BA Support ] Applied Stats Support ] Phase 2 - Strategy ] Phase 3 - Drivers of Change ] Phase 4 - Systems Engineering ] Phase 5 - Change Management ] About_Us.htm ]


Site Map


Business Concepts


The 5 Phases of Mastering Change


Westbrook Stevens Linked Business Models

Symptom Checker

Research Links

Problem Solving Tools


The WBS Assistant


Phase 1

Phase 1

Excellent Management

Step 1 - Leadership


Vision & Mission
Situational Leadership
Christian Leadership


Step 2 - Culture


Lifelong Learning


Diverse Culture

Written Communications
Gung Ho Culture
Conflict Management

Conflict Resolution

Building Relationships

Step 3 - Customer Focus


Step 4 - Team Building

Step 5 - Problems Solving


Business Analyst

Business Intelligence

Configuration Management

Flow Charts
Force Field
Genba Kanri

Project Management

Portfolio Management


Root Cause
Selection Tools

Statistical Tools



Step 6 - Continuous Improvement

Step 7 - Performance Measures



Project Goals by Process

Project Management

Empowerment Layers

Problems Solving

 1 to 1 Selection Tool

Flow Charts

Phase 2



Phase 2

Storms of Chaos


Step 1 - Waves

Forecasting Trends


Step 2 - Lightning

Managing Risks

Step 3 - Buoyancy

Building Relationships

Step 4 - The Storm

Winning Competition


Step 5 - The Ship

Leading Your Ship


Phase 3



Phase 3

Drivers of Change


Step 1 - External Environment

Step 2 - Building People

Human Resources

Step 3 - Organizational Structure

Step 4 - Internal Environment

Step 5 - Systems Thinking


Employee Retention

Future Organization

Phase 4



Phase 4

Systems Loops


Open System


Phase 5



Phase 3

3 Phases of Change


Step 1 - Before the Change

Step 2 - During the Change

Step 3 - After the Change





This page is under construction!


The Forgotten Phase of Project Management (Before the Projects Begin)



This teaching site is sponsored by Westbrook Stevens, LLC and Constrada, LLC.  We have teamed to bring you the best PMP certification workshop you will ever see and the most effective systems approach to project organizational development you will find.  Plus, this teaching website and a workbook that is being written now.  For more information contact:

  • Todd Fuller,  Constrada, LLC -- He has trained over 1000 PMPs and has a first time pass rate of 95%.  And a 99% rate for those who passed the PMP the second time.  It just doesn't get any better than this. 

  • Craig Stevens, Westbrook Stevens, LLC-- He is a systems engineer and Program /Project Manager with 25 years of experience for over 100 different governmental and commercial organizations. CraigAStevens@WestbrookStevens.Com

Special Offer: 25% off on services for all new clients through April 2007.


During this phase an organization will develop the Project Management Systems to be used on all projects.  This phase is on going but starts before the project ever begins.

Step 1:    Understand The Need For Project Management 

Step 2:    Understand the Internal and External Environment 

Step 3:    Understand the There Major Parts of Project Management

Step 4:    Understand Where Project Management Fits 

Step 5:    Understand the Natural Life Cycle Phases of PM

Step 6:    Prepare Your Company and Develop PM Systems

Best Practice A documented strategy, experience, approach, process, and/or tactic that has proven to be valuable or effective within an organization and may have applicability to other organizations.


Critical Path The sequence of activities that must be completed on schedule for the entire project to be completed on schedule. It is the longest duration path through the schedule. If an activity on the critical path is delayed by one day, the entire project will be delayed by one day (unless another activity on the critical path can be accelerated by one day). 


Life Cycle The sequence of phases through which the project will evolve. While project life cycles may use varying terminology, all essentially follow a common generic sequence: Initiation, Planning and Organization, Execution and Control, and Close Out. Life cycle phases typically contain an evaluation and approval point or 'gate' that must be satisfied before the project can progress into later phases.


Milestone A point in time representing a key or important event during the life of a project. A milestone should be capable of validation by meeting all of the items prescribed in a defining checklist as agreed with the stakeholders. They are also used as high-level snapshots for management to validate the progress of the project. By definition, a milestone is an activity with zero duration.


Objective A concrete statement describing what the project is trying to achieve. The objective should be written at a low level, so that it can be evaluated at the conclusion of a project to see whether it was achieved or not. A well-worded objective will be Specific, Measurable, Attainable/Achievable, Realistic and Timebound (SMART).


Policy A guiding principle designed to influence decisions, actions, etc. Typically a policy designates a required process or procedure within an organization.




Risk An uncertain event or condition that, if it occurs, has a positive or negative effect on a project objective. A risk has a cause and, if it occurs, a consequence. Risks include both recurring, scaled, events and non-recurring, one time only, or discrete events.


Step 1:  Understand Need For Project Management 


Based on...Meredith, J. R., & Mantel, S. J., Jr. (2000). Project management: A managerial approach (4th ed.) [UOP Special Edition Series]. New York: Wiley.



Harold Kerzner, Project Management, A systems approach to Planning Scheduling and Controlling, Seventh Edition, John Wiley & Sons, Inc. 2001

History of PM 



Step 2:    Understand the Internal and External Environment 

Go to Chaos Link and Look Around Then Click the Back Button Until You Return Here.  The "Storms of Chaos Model" explains our dynamic environment.


Step 3:    Understand the Three Major Parts of PM

Every project has three mains goals: cost, schedule, and desired outcome (functionality, performance and/or quality.)

Based on...Meredith, J. R., & Mantel, S. J., Jr. (2000). Project management: A managerial approach (4th ed.) [UOP Special Edition Series]. New York: Wiley.

One of the Best Books to Buy on PM has this concept used by ...Harold Kerzner, Project Management, A systems approach to Planning Scheduling and Controlling, Seventh Edition, John Wiley & Sons, Inc. 2001

Change any one of these main goals and you symbolically change the shape of the project.  Follow the link to see that The Drivers of Change Model illustrates how one change drives other changes within an organization.  Go to the Organizational Structure link to see different organizations and the relationships to project management.


Step 4:    Understand Where Project Management Fits 

Project Management fits into excellent management as a problem solving tool in an excellent manager's tool box. Go to the Mobile of Excellent Management Model to see the seven attributes of excellent management.  Then look at the problem solving link.  In each case back space to come back here.

Project management requires strong leadership. This link will take you to information on strong Leadership  first go to Leadership Page then look for the PowerPoint Show at the or near the top.


Step 5:    Understand the Natural Life Cycle Phases of PM

PMBOK Glossary -- A collection of generally sequential project phases whose name and number are determined by the control needs of the organization or organizations involved in the project.

Link to the Project Management Institute (PMI) Website 

Normal Business Life Cycle


Normal Change Management Life Cycle

Follow the Change Management Link then back space to come back.


Project Management Life Cycles

We like four phased project live cycle plus two.  

The Forgotten Phase, Before the Project is Conceived Phase.

Phase 1: The Concept Phase 

Phase 2: The Planning Phase 

Phase 3: The Implementation Phase 

Phase 4: The Closedown Phase

The Operations Phase

Here is an example of a easy to remember way to remember the four phases: 


C = The Concept Phase 

D = The Design Phase 

E = The Execute Phase 

F = The Finish Phase

Here are some other popular Project Life Cycles (each of these could be divided into the four phase life cycle above):







AGILE Project Management Link





Step 6:    Prepare Your Company and Develop PM Systems

We will learn more about these issues during the next workshops.


Project Portfolio Management:



Sponsors and Services

Microsoft Partner Service and Products


MS Partner Services

MS Products Discounts



Training/Consulting  Support


Successful Change


Project Management

PMP Training

Basic PM

Advanced PM

PMO Development

PM Support


Business Analysis

BA Basics


Strategic Planning

Configuration Management

Value Engineering Change Management

Future Organizations

Risk Management

Audit Support


Managing Stress while in the Storms of Chaos


Excellent Management

The Workshop


Building Leaders

Supervisor Skills

Project Management


Employee Retention

Customer Service


Problem Solving


Statistics (SQC)


Process Improvement

Performance Measures


Business Planning

OD Support




Industrial Engineering

Systems Engineering


Soft Skills


Stress Management

Body Language

Building Teams

Communication Conflict

Controlling Anger

First Impressions

Interpersonal Skills

Listening Skills




Training and Facilitation

Recent Workshops


Finding Investments


Grants Management




Connecting Investment Capital With Entrepreneurs and Sound Businesses


Business Art


Home of the

"B. Stone" Artists

from the

Geronimo Stone Series



Craig A. Stevens


Student Support


Classy Photos
UoP Students
Trevecca Students


Finding Investments


Grants Management




Connecting Investment Capital With Entrepreneurs and Sound Businesses


Interesting Projects



Water Hyacinth Project - Mission: Turn the Aquatic Weeds Problem into a Blessing.


email Craig Stevens

 for a password.


Faith-Based Support


Faith-Based Technical Assistance Center



Book 1

Book 2

Theresa Heflin

Love Letters From God


Books & POD Casts

 Coming Soon by WBS


WBS Books

and Materials



Geronimo Stone,

His Music, His Love, and  the Mobile of Excellent Management.




Buy Paperback

Buy Hardcover

Free Ebook



7 Attributes of Excellent Management Workshop



Geronimo Stone,

Vol 2,

The Storms of Chaos



"...and another thing!"  


Need Help Staying Awake During Work or Classes?




Because of Popular Demand

Here is Where you Can Get Craig's Energy Drinks


Healthy Chocolates



For Your Own


Business Call

Irene at

(615) 300-8531



Send Questions (or Good Answers) to  Copyrights 2001-9.  Contact: Craig A. Stevens (COO) (615) 834-8838 

Westbrook Stevens, LLC, a Woman Owned Small Business.


Innovative Resources and Systems, a Service Disabled Veteran Owned Small Business. 


Our goal is for all we do to be Christ-centered and consistent with Judeo-Christian values.


"Guard against the impostures of pretended patriotism."

George Washington, Farewell Address, September 19, 1796