Your Online Center of  Excellence For Mastering Change in the 21st Century


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"Change Management and Systems"

Home ] Phase 1 - Excellent Management ] PM Support ] BA Support ] Applied Stats Support ] Phase 2 - Strategy ] Phase 3 - Drivers of Change ] Phase 4 - Systems Engineering ] Phase 5 - Change Management ] [ About_Us.htm ]


Site Map


Business Concepts


The 5 Phases of Mastering Change


Westbrook Stevens Linked Business Models

Symptom Checker

Research Links

Problem Solving Tools


The WBS Assistant


Phase 1

Phase 1

Excellent Management

Step 1 - Leadership


Vision & Mission
Situational Leadership
Christian Leadership


Step 2 - Culture


Lifelong Learning


Diverse Culture

Written Communications
Gung Ho Culture
Conflict Management

Conflict Resolution

Building Relationships

Step 3 - Customer Focus


Step 4 - Team Building

Step 5 - Problems Solving


Business Analyst

Business Intelligence

Configuration Management

Flow Charts
Force Field
Genba Kanri

Project Management

Portfolio Management


Root Cause
Selection Tools

Statistical Tools



Step 6 - Continuous Improvement

Step 7 - Performance Measures



Project Goals by Process

Project Management

Empowerment Layers

Problems Solving

 1 to 1 Selection Tool

Flow Charts

Phase 2



Phase 2

Storms of Chaos


Step 1 - Waves

Forecasting Trends


Step 2 - Lightning

Managing Risks

Step 3 - Buoyancy

Building Relationships

Step 4 - The Storm

Winning Competition


Step 5 - The Ship

Leading Your Ship


Phase 3



Phase 3

Drivers of Change


Step 1 - External Environment

Step 2 - Building People

Human Resources

Step 3 - Organizational Structure

Step 4 - Internal Environment

Step 5 - Systems Thinking


Employee Retention

Future Organization

Phase 4



Phase 4

Systems Loops


Open System


Phase 5



Phase 3

3 Phases of Change


Step 1 - Before the Change

Step 2 - During the Change

Step 3 - After the Change





About Us


Westbrook Stevens, LLC (WBS) provides very specific technical and executive training, business support or consulting, and investment support


Here is what we do:


Training - We have a unique entertaining approach to training that we call Enter-Train-Ment. We custom design each workshop to apply to our clients situation. No canned workshops. We have also designed a of series of exciting novels to explore supervision and management realities. Combine this with custom designed workbooks and reference books and we can provide our clientís staff with an enjoyable learning experience.

Problem Solving Facilitation and Consulting - Every business is unique and we work hard to apply the right tools to our clientís situation. We work with our clientís people to help them look good and identify opportunities for improvement. Most of the time we are invisible to all but the ones who have hire us. No Canned Solutions!

Microsoft Products -  We can give you a discount on all the MS Products you need.  We consider this a loss leader to help your company obtain the software you need with the services we provide. 

Investments and Grant Management - Our job is to help both investors and for-profit entrepreneurs, as well as Non-profit organizations and contributors.  We connect investors with opportunities and help to empower people with good ideas. 

Our Mission

To perfect, consolidate and simplify business concepts for the 21st Century.  To make these concepts easy to understand and to serve the needs of our clients.  To provide high quality service at a profit if we can, at a loss if we must, but always high quality service. To make the experience of working with us enjoyable.

We take helping people through change personally.

Our goals are to help you and your organization to:

  1. Find the Right People,

  2. Provide Quality at Every Step,

  3. Build an Infrastructure of Excellence,

  4. Forecast and See Changes Coming, 

  5. Analyze and Understand the Changes and How They Will Effect Your Organization, 

  6. Provide a Systems' Approach to Problem Solving,

  7. Plan Strategically Using a Whole Systems Approach, 

  8. Use Project Management Tools and Skills to Implement the Appropriate Plans,

  9. Help You Manage the Changing Configuration of Your Business, and to... 

  10. Continue to Improve and Learn.

In Memory of Al and Robert Stevens and Highland Pattern: A long time ago the father of our co-founder, Craig Stevens, helped to carve this pattern out of wood for the mold of a 1955 GMC pickup truck.  His familyís company employed the best skilled artisans and craftsmen in the business.  They had all of the core competences required to make patterns for molds.  Craig Explains, "My Uncle Robert explained to me, that as time went on, they never developed the core competences required for the Information Technology Revolution."  One of the reasons the company isn't here today is directly related to decisions made not to keep pace with changes related to computerized manufacturing and the vertical integration of the auto industry.  

Westbrook Stevens, LLC:  Craig A. Stevens founded Westbrook Stevens, LLC to teach business and engineering models that he developed based on the earlier works of Dr. Jerry Westbrook.  Dr. Jerry Westbrook's work in management concepts lead to Two of the Five Linked Management Models and was part of the genesis of the overall concept related to the Link Management Models.  The name Westbrook Stevens, LLC is in honor of Dr Jerry Westbrook (one of Craig's lead professors and mentors) and Al Stevens (Craig's father who died when Craig was 13).  Westbrook Stevens, LLC is a woman owned company.  Craig Stevens is the director of operations for Westbrook Stevens, LLC.


Company BHAG

Our Big Hairy Audacious Goal is to consolidate everything ever written about excellence in management, business, change, etc. into one useable tool.  To sift through the concepts and weed-out, consolidate and simplify so you donít have to.


Westbrook Stevens, LLC is classified as a Woman Owned Small Business.

Credo (Ethics Statement)


We desire to act at all times in a manner that integrates our will and mind with our heart and soul. We acknowledge that our wisdom, direction and purpose come from God and that our actions and words, whether perceived or actual, should be a reflection of and a response to that source. We accept our responsibility to be caretakers of the resources loaned to us; to protect them, and use its abundance for the benefit of mankind, both here and around the world.

  1. We will not allow any activities to interfere with our obligation to focus all our efforts and attention on our priorities.

  2. We will not allow our individual materialistic desires to replace or interfere with the calling of our business.

  3. We promise to use our entire God given abilities for the purposes and goals of this business. However, we recognize that periods of rest and renewal are necessary to maintain maximum performance.

  4. We accept full legal and moral responsibility for our actions to each other and in all our relationship with others. We will not allow our behavior to detract or distract from our purpose.

  5. We will strive to seek out like-minded individuals and organizations for our business relationships. We will attempt to bring honor to those who can walk with us and who have given us guidance and assistance.

  6. We will keep accurate records and make them available to assure accountability. We will not be afraid to operate in the light.

  7. We will respect each others opinions and ideas. We acknowledge that each of us have unique talents and skills that when combined will create a stronger organization.

  8. We support open and honest communication and will not tolerate the making of false statements, personal attacks or intentionally misleading statements.

  9. We will not tolerate inappropriate actions, harmful omissions or inappropriate personal comments made during the course of business relationship. Knowledge of improper activities by any member of the group will be reported to the whole group immediately.

  10. We promise to pray for each other and our business to achieve the desired goals and keep us focused on our true purpose we will continually ask for wisdom and we believe this is achieved through individual and corporate prayer.


Sponsors and Services

Microsoft Partner Service and Products


MS Partner Services

MS Products Discounts



Training/Consulting  Support


Successful Change


Project Management

PMP Training

Basic PM

Advanced PM

PMO Development

PM Support


Business Analysis

BA Basics


Strategic Planning

Configuration Management

Value Engineering Change Management

Future Organizations

Risk Management

Audit Support


Managing Stress while in the Storms of Chaos


Excellent Management

The Workshop


Building Leaders

Supervisor Skills

Project Management


Employee Retention

Customer Service


Problem Solving


Statistics (SQC)


Process Improvement

Performance Measures


Business Planning

OD Support




Industrial Engineering

Systems Engineering


Soft Skills


Stress Management

Body Language

Building Teams

Communication Conflict

Controlling Anger

First Impressions

Interpersonal Skills

Listening Skills




Training and Facilitation

Recent Workshops


Finding Investments


Grants Management




Connecting Investment Capital With Entrepreneurs and Sound Businesses


Business Art


Home of the

"B. Stone" Artists

from the

Geronimo Stone Series



Craig A. Stevens


Student Support


Classy Photos
UoP Students
Trevecca Students


Finding Investments


Grants Management




Connecting Investment Capital With Entrepreneurs and Sound Businesses


Interesting Projects



Water Hyacinth Project - Mission: Turn the Aquatic Weeds Problem into a Blessing.


email Craig Stevens

 for a password.


Faith-Based Support


Faith-Based Technical Assistance Center



Book 1

Book 2

Theresa Heflin

Love Letters From God


Books & POD Casts

 Coming Soon by WBS


WBS Books

and Materials



Geronimo Stone,

His Music, His Love, and  the Mobile of Excellent Management.




Buy Paperback

Buy Hardcover

Free Ebook



7 Attributes of Excellent Management Workshop



Geronimo Stone,

Vol 2,

The Storms of Chaos



"...and another thing!"  


Need Help Staying Awake During Work or Classes?




Because of Popular Demand

Here is Where you Can Get Craig's Energy Drinks


Healthy Chocolates



For Your Own


Business Call

Irene at

(615) 300-8531



Send Questions (or Good Answers) to  Copyrights © 2001-9.  Contact: Craig A. Stevens (COO) (615) 834-8838 

Westbrook Stevens, LLC, a Woman Owned Small Business.


Innovative Resources and Systems, a Service Disabled Veteran Owned Small Business. 


Our goal is for all we do to be Christ-centered and consistent with Judeo-Christian values.


"Guard against the impostures of pretended patriotism."

George Washington, Farewell Address, September 19, 1796