Your Online Center of  Excellence For Mastering Change in the 21st Century

 

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"Change Management and Systems" http://westbrookstevens.wetpaint.com/

Home ] Phase 1 - Excellent Management ] PM Support ] BA Support ] Applied Stats Support ] Phase 2 - Strategy ] Phase 3 - Drivers of Change ] Phase 4 - Systems Engineering ] Phase 5 - Change Management ] [ About_Us.htm ]

 

Site Map

of

Business Concepts

 

The 5 Phases of Mastering Change

 

Westbrook Stevens Linked Business Models

Symptom Checker

Research Links

Problem Solving Tools

 

The WBS Assistant

Newsletter


Phase 1

Phase 1

Excellent Management


Step 1 - Leadership

 

Vision & Mission
Situational Leadership
Christian Leadership

 

Step 2 - Culture

 

Lifelong Learning

Communicating

Diverse Culture

Written Communications
Gung Ho Culture
Conflict Management

Conflict Resolution

Building Relationships


Step 3 - Customer Focus

 

Step 4 - Team Building
 

Step 5 - Problems Solving

 

Business Analyst

Business Intelligence

Configuration Management

Flow Charts
Force Field
Genba Kanri

Lean
Project Management

Portfolio Management

PMO

Root Cause
Selection Tools

Statistical Tools

TRIZ


 

Step 6 - Continuous Improvement
 

Step 7 - Performance Measures

 

 

Project Goals by Process

Project Management

Empowerment Layers

Problems Solving

 1 to 1 Selection Tool

Flow Charts


Phase 2

 

 

Phase 2

Storms of Chaos

 

Step 1 - Waves

Forecasting Trends

 

Step 2 - Lightning

Managing Risks
 

Step 3 - Buoyancy

Building Relationships
 

Step 4 - The Storm

Winning Competition

 

Step 5 - The Ship

Leading Your Ship

 


Phase 3

 

 


Phase 3

Drivers of Change

 

Step 1 - External Environment
 

Step 2 - Building People

Human Resources

Step 3 - Organizational Structure

Step 4 - Internal Environment
 

Step 5 - Systems Thinking

 

Employee Retention

Future Organization


Phase 4

 

 

Phase 4

Systems Loops

 

Open System

 


Phase 5

 

 

Phase 3

3 Phases of Change

 

Step 1 - Before the Change

Step 2 - During the Change
 

Step 3 - After the Change

 

 

 

 

About Us

 

Westbrook Stevens, LLC (WBS) provides very specific technical and executive training, business support or consulting, and investment support

 


Here is what we do:

 

Training - We have a unique entertaining approach to training that we call Enter-Train-Ment. We custom design each workshop to apply to our clients situation. No canned workshops. We have also designed a of series of exciting novels to explore supervision and management realities. Combine this with custom designed workbooks and reference books and we can provide our clientís staff with an enjoyable learning experience.

Problem Solving Facilitation and Consulting - Every business is unique and we work hard to apply the right tools to our clientís situation. We work with our clientís people to help them look good and identify opportunities for improvement. Most of the time we are invisible to all but the ones who have hire us. No Canned Solutions!

Microsoft Products -  We can give you a discount on all the MS Products you need.  We consider this a loss leader to help your company obtain the software you need with the services we provide. 

Investments and Grant Management - Our job is to help both investors and for-profit entrepreneurs, as well as Non-profit organizations and contributors.  We connect investors with opportunities and help to empower people with good ideas. 


Our Mission

To perfect, consolidate and simplify business concepts for the 21st Century.  To make these concepts easy to understand and to serve the needs of our clients.  To provide high quality service at a profit if we can, at a loss if we must, but always high quality service. To make the experience of working with us enjoyable.

We take helping people through change personally.

Our goals are to help you and your organization to:

  1. Find the Right People,

  2. Provide Quality at Every Step,

  3. Build an Infrastructure of Excellence,

  4. Forecast and See Changes Coming, 

  5. Analyze and Understand the Changes and How They Will Effect Your Organization, 

  6. Provide a Systems' Approach to Problem Solving,

  7. Plan Strategically Using a Whole Systems Approach, 

  8. Use Project Management Tools and Skills to Implement the Appropriate Plans,

  9. Help You Manage the Changing Configuration of Your Business, and to... 

  10. Continue to Improve and Learn.

In Memory of Al and Robert Stevens and Highland Pattern: A long time ago the father of our co-founder, Craig Stevens, helped to carve this pattern out of wood for the mold of a 1955 GMC pickup truck.  His familyís company employed the best skilled artisans and craftsmen in the business.  They had all of the core competences required to make patterns for molds.  Craig Explains, "My Uncle Robert explained to me, that as time went on, they never developed the core competences required for the Information Technology Revolution."  One of the reasons the company isn't here today is directly related to decisions made not to keep pace with changes related to computerized manufacturing and the vertical integration of the auto industry.  

Westbrook Stevens, LLC:  Craig A. Stevens founded Westbrook Stevens, LLC to teach business and engineering models that he developed based on the earlier works of Dr. Jerry Westbrook.  Dr. Jerry Westbrook's work in management concepts lead to Two of the Five Linked Management Models and was part of the genesis of the overall concept related to the Link Management Models.  The name Westbrook Stevens, LLC is in honor of Dr Jerry Westbrook (one of Craig's lead professors and mentors) and Al Stevens (Craig's father who died when Craig was 13).  Westbrook Stevens, LLC is a woman owned company.  Craig Stevens is the director of operations for Westbrook Stevens, LLC.

 


Company BHAG

Our Big Hairy Audacious Goal is to consolidate everything ever written about excellence in management, business, change, etc. into one useable tool.  To sift through the concepts and weed-out, consolidate and simplify so you donít have to.

 

Westbrook Stevens, LLC is classified as a Woman Owned Small Business.


Credo (Ethics Statement)

 

We desire to act at all times in a manner that integrates our will and mind with our heart and soul. We acknowledge that our wisdom, direction and purpose come from God and that our actions and words, whether perceived or actual, should be a reflection of and a response to that source. We accept our responsibility to be caretakers of the resources loaned to us; to protect them, and use its abundance for the benefit of mankind, both here and around the world.

  1. We will not allow any activities to interfere with our obligation to focus all our efforts and attention on our priorities.

  2. We will not allow our individual materialistic desires to replace or interfere with the calling of our business.

  3. We promise to use our entire God given abilities for the purposes and goals of this business. However, we recognize that periods of rest and renewal are necessary to maintain maximum performance.

  4. We accept full legal and moral responsibility for our actions to each other and in all our relationship with others. We will not allow our behavior to detract or distract from our purpose.

  5. We will strive to seek out like-minded individuals and organizations for our business relationships. We will attempt to bring honor to those who can walk with us and who have given us guidance and assistance.

  6. We will keep accurate records and make them available to assure accountability. We will not be afraid to operate in the light.

  7. We will respect each others opinions and ideas. We acknowledge that each of us have unique talents and skills that when combined will create a stronger organization.

  8. We support open and honest communication and will not tolerate the making of false statements, personal attacks or intentionally misleading statements.

  9. We will not tolerate inappropriate actions, harmful omissions or inappropriate personal comments made during the course of business relationship. Knowledge of improper activities by any member of the group will be reported to the whole group immediately.

  10. We promise to pray for each other and our business to achieve the desired goals and keep us focused on our true purpose we will continually ask for wisdom and we believe this is achieved through individual and corporate prayer.

   

Sponsors and Services

Microsoft Partner Service and Products

 

MS Partner Services

MS Products Discounts

 

 

Training/Consulting  Support

 

Successful Change

 

Project Management

PMP Training

Basic PM

Advanced PM

PMO Development

PM Support

 

Business Analysis

BA Basics

 

Strategic Planning

Configuration Management

Value Engineering Change Management

Future Organizations

Risk Management

Audit Support

 

Managing Stress while in the Storms of Chaos

 

Excellent Management

The Workshop

 

Building Leaders

Supervisor Skills

Project Management

Motivation

Employee Retention

Customer Service

 

Problem Solving

Improvement

Statistics (SQC)

Productivity

Process Improvement

Performance Measures

 

Business Planning

OD Support

 

Engineering

 

Industrial Engineering

Systems Engineering

 


Soft Skills

 

Stress Management

Body Language

Building Teams

Communication Conflict

Controlling Anger

First Impressions

Interpersonal Skills

Listening Skills

 

Enter-Tain-Ment

 

Training and Facilitation


Training
Facilitation
Recent Workshops
Schedule

 


Finding Investments

 

Grants Management

Glossary

Workshops

 

Connecting Investment Capital With Entrepreneurs and Sound Businesses

 


Business Art

 

Home of the

"B. Stone" Artists

from the

Geronimo Stone Series

 

 

Craig A. Stevens

 


Student Support

 

Classy Photos
UoP Students
Trevecca Students
 

 


Finding Investments

 

Grants Management

Glossary

Workshops

 

Connecting Investment Capital With Entrepreneurs and Sound Businesses

 


Interesting Projects

 

 

Water Hyacinth Project - Mission: Turn the Aquatic Weeds Problem into a Blessing.

 

email Craig Stevens

 for a password.

 


Faith-Based Support

 

Faith-Based Technical Assistance Center

 


 

Book 1

Book 2

Theresa Heflin

Love Letters From God

 



Books & POD Casts


www.bizpods.mobi

 Coming Soon by WBS

 

WBS Books

and Materials

 

 

Geronimo Stone,

His Music, His Love, and  the Mobile of Excellent Management.

 

 www.Geronimo

Stone.com

 

Buy Paperback

Buy Hardcover

Free Ebook

 

 

7 Attributes of Excellent Management Workshop

 

 

Geronimo Stone,

Vol 2,

The Storms of Chaos

 


 

"...and another thing!"  

 

Need Help Staying Awake During Work or Classes?

 

711821

 

Because of Popular Demand

Here is Where you Can Get Craig's Energy Drinks

 


Healthy Chocolates

 

 

For Your Own

Chocolate

Business Call

Irene at

(615) 300-8531

 

 

Send Questions (or Good Answers) to Customer_Service@westbrookstevens.com.  Copyrights © 2001-9.  Contact: Craig A. Stevens (COO) (615) 834-8838 

Westbrook Stevens, LLC, a Woman Owned Small Business.

 

Innovative Resources and Systems, a Service Disabled Veteran Owned Small Business. 

 

Our goal is for all we do to be Christ-centered and consistent with Judeo-Christian values.

 

"Guard against the impostures of pretended patriotism."

George Washington, Farewell Address, September 19, 1796